Postal Career Guide provides online access to career-preparation resources, hiring-process guidance, practice materials, and support tools. Access is activated immediately after successful payment and confirmation.

Completed Registrations

Because access is provided immediately, completed registrations are generally final once access has been activated.

Our 90-Day Support Policy

If you do not receive employment with the Postal Service within 90 days after completing your preparation, our team will continue to support and assist you throughout your job search process.

Requests We Will Review

We may review refund or correction requests in the following situations:

• Duplicate charges for the same registration
• Successful payment where access was not delivered and could not be restored
• A technical access issue that we are unable to resolve or replace
• A refund required by applicable law

Non-Refundable Situations

Refunds are generally not provided for:

• A change of mind after access has been activated
• An official application, assessment, interview, or hiring result
• A lack of openings in the customer’s preferred location
• Failure to meet position requirements or deadlines
• Failure to review the registration-page information before payment

How to Request Review

Email support@postalcareerguide.com within seven days of payment and include your full name, registration number, purchase email, and reason for the request.