Access and Refund Policy
Digital access
Postal Career Guide provides online access to career-preparation resources. Access is activated immediately after successful payment and confirmation.
Completed registrations
Because access is provided immediately, completed registrations are generally final and non-refundable once access has been activated.
Requests we will review
- Duplicate charges for the same registration
- Successful payment where access was not delivered and could not be restored
- A technical access issue that we are unable to resolve or replace
- A refund required by applicable law
Non-refundable situations
- A change of mind after access has been activated
- An official application, assessment, interview or hiring result
- A lack of openings in the customer’s preferred location
- Failure to meet position requirements or deadlines
- Failure to review the registration-page information before payment
If you don’t receive employment from the Postal Service within 90 days, you will receive a refund!
How to request review
Email [SUPPORT EMAIL] within seven days of payment and include your full name, registration number, purchase email and reason for the request.